Help & Info

Good questions,
straight answers

Everything you need before you book, before you fly, and before you walk through the gates.

What does a Lagos Unlocked pass get me? +
Every pass — Bronze, Silver, Gold or Platinum — gives you access to all six experience zones: beach days, open-air concerts, curated restaurant access, the boat party, nightlife guestlist, and the culture tour. Tiers differ in travel and hotel perks.
Are passes refundable? +
All passes are non-refundable but fully transferable up to 7 days before the event. We strongly recommend travel insurance that covers event cancellation.
Can I upgrade after purchase? +
Yes — upgrade from Bronze → Silver → Gold → Platinum at any time before the event, subject to availability, by paying the difference. Email hello@lagosunlocked.com with your booking reference.
Are there group discounts? +
Groups of 10+ get 10% off. Groups of 20+ get 15%. Email hello@lagosunlocked.com before purchasing to receive a group booking link.
How will I receive my pass? +
Passes are issued digitally by email within 48 hours of purchase. You'll receive a unique booking reference code to present at the gate. Physical wristbands are issued on arrival.
Which airport should I fly into? +
Fly into Murtala Muhammed International Airport (LOS) in Lagos — approximately 45–60 minutes from the event depending on traffic. Transfers for Silver, Gold and Platinum pass holders are arranged from MMIA.
Is the airport transfer included? +
Silver Pass holders receive a shared shuttle. Gold and Platinum holders receive a private car door-to-door. Bronze holders can add a transfer for £25 each way.
What currency should I bring? +
Nigerian Naira (NGN). Card payments are accepted at most hotels and within the event. Exchange cash at a licensed bureau de change at the airport or a Lagos bank branch. Avoid unofficial street changers.
Should I book my hotel early? +
Yes — Lagos in December fills up fast. Book as soon as you have your pass. Gold and Platinum holders have accommodation included — no separate booking needed.
Do I need a visa to enter Nigeria? +
UK passport holders require a Nigerian visa. Apply via the Nigerian High Commission in London or online via the Nigerian Immigration Service portal. Allow 3–4 weeks. We send a supporting event letter and full step-by-step guide to all pass holders after purchase.
Do Gold and Platinum holders get visa help? +
Yes. Gold and Platinum holders receive dedicated visa assistance — including reviewing your application, providing supporting letters, and follow-up if any issues arise.
What documents do I need? +
Valid UK passport (6+ months remaining), completed application form, your Lagos Unlocked event letter, proof of accommodation, proof of return travel, and a recent bank statement. Full checklist in the visa guide sent post-purchase.
Is the event safe for international visitors? +
Lagos Unlocked operates across curated venues in Lagos with 24-hour security, access control, CCTV, accredited medical staff, and a dedicated emergency response team throughout the weekend.
Is there medical support at the event? +
Yes. First-aid stations across all experience zones staffed by accredited paramedics and doctors. Serious cases transferred to partner hospitals in Lagos. Travel insurance with medical coverage is strongly recommended.
What does the FCDO say about Nigeria? +
The UK FCDO provides travel advice at gov.uk/foreign-travel-advice/nigeria. We encourage all attendees to read the guidance and register their travel before departing.
What time does the event start each day? +
The weekend kicks off Wednesday 17 December. Beach days run from 11am. Open-air concerts begin at 8pm each evening. The boat party departs at 5:30pm Saturday. Nightlife guestlist from 11pm nightly. Full schedule released 4 weeks before the event.
Are all experiences in the same location? +
No — Lagos Unlocked is a city experience, not a resort. Beach days, concerts, restaurants, boat party and nightlife are spread across Lagos. Shuttle connections between all venues are included in your pass.
Is the event accessible for disabled attendees? +
Yes. Email info@lagosunlocked.com when booking so we can make specific arrangements across each venue and experience zone.
Still have a question?

Our team is available Monday to Friday, 9am–6pm GMT.

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